Here’s where we truly shine! At EG, there’s no such thing as limited options. We’re aware that there are different kinds of personalities out there, all with a unique sense of style. And of course, we do our best to cater to every kind! Our items are mindfully handpicked from over 200 product categories, and we create bespoke items for those who want to go that extra mile and add a personalised touch. EG is a market leader in specialty products like Home Décor, Living, Corporate Gifting, Handicrafts and Wedding and Festival Give aways. We also offer large signature collections of over 2000 products for all key celebrations in India, including both domestic (Rakhi, Diwali, Holi ,etc) and international (Valentine’s Day, Mother’s Day, etc) festivals.

There’s almost nowhere we can’t reach! EG has a global footprint within all over India. Apart from our own delivery network, we use premium courier partners such as DHL, Blue Dart, FedEx, etc. to get to the recipient on time. We typically aim to have domestic orders delivered between 4-7 business days. It may take up to 10-12 business days to deliver products to remote locations. Nevertheless, there’s rarely a place where we can’t supply happiness.

EG has been in the business for 15 glorious years, and is only getting better with time! We reincarnated under a brand new professional management over the last 2 years, and changed our domain name from GoGifting.com to ExquisiteGifts.co.in. We have 2 offices and 4 warehouses with over 100 employees across Mumbai, Ahmedabad, Jaipur and Hyderabad. 

The recipients address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift.

 In addition, you are required to sign up once on our website with your proper email id and phone number. We suggest that for frictionless communication, you keep this information updated on our website.

You can use the gift voucher or the discount coupon code at the ‘Order Summary’ section during the checkout process. There is an option to enter the code at the bottom left hand side of this section. You cannot apply both coupon code and gift voucher at the same time. You can use only one thing at a time.

You can no longer buy a product from EG through guest checkout. You must create an account. This is to curb identity theft. Unlike shopping, most of our customers send gift items to a third-party recipient. We want to avoid a situation where someone uses your email id & phone number to send unnecessary gifts to someone who may not be aware that it is not you who is sending those gifts. They may think that you are stalking them or harassing them. Such situations are common for high profile recipients or for opposite sex recipients.

In addition, having a validated account allows us to store your information & preferences properly and customize our services to suit your requirements. Having a proper account at EG comes in very handy when you want to save multiple delivery addresses, pay through EG gift vouchers (GVs), use customer specific promotional discounts and save your delivery preferences. It also helps you manage your order history properly and benefit from repeat purchases.

We deliver products to most of the places in the India, but not everywhere. We deliver to more than 20,000 pincodes in India. We deliver our products to all regular pincodes in India; however, we do not deliver our products to extremely remote locations. Also, the deliverability of the product depends on the kind of product you are buying. You can enter your pincode, at the product page or during checkout to check shipping availability & tentative delivery time. If there is any courier service is not available for the shipping address give, we get back to you get back in 12 hours

We currently do not provide a gift wrap option. 

All our products are delivered as shown on the website. As most of our Products are Handmade and Pictures are Edited, there must be little bit changes Originally. As most of our catalogue is made up of unique and designer products, the quantity is always limited. Hence, in case, we run out of the product you ordered, we will get in touch with you to help you with a suitable alternative.

EG only takes online orders through its website ExquisiteGifts.co.in. We do not take any order on phone or via email and we do not have retail outlets. If you are having any problem placing an order, you can call our customer care at +91-xxxxxx and we’ll help you place the order. Alternatively, you can write to us at [email protected],in anytime and we’ll get back to you ASAP.

By using this site the user has unconditionally accepted the terms and conditions of use as given hereunder and/or elsewhere in the site.

1. The user may carefully read all the information on products and services as provided in relevant sections and in FAQs.

2. This site is owned by Exquisite Gifts. No material from this site or any other website owned, operated, controlled or licensed by Exquisite Gifts and/or its associates or its sister concerns may be copied, reproduced, republished, transmitted, downloaded, uploaded or in any other manner for commercial use or otherwise without the written permission of the Exquisite Gifts. Violation of this condition is a violation of copyright and other proprietary rights of the Company and/or its associates or sister concerns or affiliates and will attract legal action as per existing laws of the Government of India.

3. The products/services provided on this site are without warranties of any kind either expressed or implied and Exquisite Gifts disclaims all or any of them fully. Exquisite Gifts does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and Exquisite Gifts shall not be under any obligation to ensure compliance or handle complaints.

4. There is sometime a possibility of extra charges like Octroi, Taxes or Duties which are to be borne by the recipient at the time of delivery. Please note that Exquisite Gifts does not control these charges.

5. For all category Products, the delivery would be attempted only once. If the delivery is not executed during that attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.

6. Since all Products are hand-made, there may be a slight variation from the picture shown. However, we will make sure that we deliver all Products as close as possible to the description/ photograph shown.

7. The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. Most products here are handmade items. There may, hence, be a variation in the pictures and the respective products. Exquisite Gifts, at its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control.

8. Under no circumstances whatsoever shall Exquisite Gifts be liable for any loss of data, loss of profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered on the site Notwithstanding the foregoing, in no event shall Exquisite Gifts be liable to the user for any or all damages, losses, and causes of action (including but not limited to, negligence) or otherwise exceeding the amount paid by the user to IGP for that specific service/product.

9. In an effort to provide our customers with the most current information, Exquisite Gifts will, from time to time, make changes in the Contents and in the products or services described on this Site. The prices advertised on this Site are for Internet orders. Prices and the availability of items are subject to change without notice. Any prices used on this Site may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors.

10. Users who have availed services through Exquisite Gifts.co.in by selecting one or more listed service providers: Exquisite Gifts.co.in reaches out to these users via SMS / E-mail / Call / WhatsApp messages Online after their scheduled appointment schedule and ask them for Feedback on their experience or inform them on the latest product updates from the Service provider. Exquisite Gifts.co,in has complete ownership of this flow of feedback collection.

11. Not withstanding any or all of the terms, conditions & disclaimers stated herein above and in FAQ or elsewhere in the site, any refund or payment by Exquisite Gifts to the user or anyone else acting on his behalf for any reason whatsoever, voluntarily or on being claimed by any user shall not become a waiver of any or all of the Terms, Conditions and Disclaimers made and shall not become a precedent for similar future actions/claims or confer any rights on the claimant. AND further that all such refunds/payments if any when made shall be subject to 10% deduction on account of Bank charges and other processing overheads.

12. If the user has any questions, doubts or confusion in regard to any of the terms & conditions set out herein, he should seek clarifications from us through email support@ Exquisite Gifts.co.in and should wait for a written clarification before using the service

13. In case of a query, concern, or complaint in relation to compliance issues related to Consumer Protection (E-Commerce) Rules, Consumer Protection Act and Information Technology (Sensitive Personal Data or Information) Rules, please contact Mr. Raviraj (Compliance Officer) at grievance@ Exquisite Gifts.co.in.

The user of Exquisite Gifts is presumed to have read all the terms and conditions herein and FAQ and is deemed to have agreed, understood and accepted unconditionally all the terms, conditions, procedures and risks of using the services and cannot at any time claim ignorance of any or all of them. In event of any disputes between the parties in connection with any provision, both the parties hereto, shall endeavour to settle dispute amicably. In event Parties fail to settle within 30 days, the dispute shall be referred to sole Arbitrator, governed by the Arbitration and Conciliation Act, 1996. All the disputes will subject to the Judiciary of Nagpur Jurisdiction.

 We don’t allow
partial cancellations of the order. If your order is not dispatched, you can
fully cancel the order and place a new one. If your order is already
dispatched, then you cannot cancel the order.  

 Order
cancellation is initiated instantly, but it must be within 2 hours of being
placed, but it takes 4-5 working days for the amount to reflect in the bank
account.  

 Order with
personalized/customized products and all other products or not cancelled once
it is processed. Your order with standard products can be cancelled if it has
not already been dispatched. We usually process all orders within 2 hours of it
being placed, and dispatch on the Next day. So, in case you would like to
cancel the order, please get in touch with us at the earliest. You can
call our customer care at +91 xxxxx. You can also write to us at support@ ExquisiteGifts.co,in.
In case of legitimate cancellations, we will process your refund within 24
hours of cancellation.